Link_Returns & Refunds

At Dress Castle, the customer experience is of utmost importance to us. If something doesn't work out as expected, we are always available to make it right!

Returns & Refunds
We understand the frustration when things don't go as expected and would like to to apologize for the inconvenience. 

Since its a busy season, we try our best to respond at the earliest but there may be some delays in response times. We highly encourage you to check the FAQs, Customer Care and Shipping page before contacting us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you would like to continue with a Request or Refund request, please contact us here.

 

Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.